There is an Italian proverb: “fidarsi è bene, non fidarsi è meglio” (“trusting is good; not trusting is better”), but for those attending the Prince Mahidol Award Conference last week in Bangkok , trust was seen as key to effective cross-sectoral solutions, to unite against infectious diseases.
Trust: nebulous, subjective, individual, situational, contextual, relational, cultural, multi-dimensional.
Trust: we know it when we see it, feel it.
However for an audience consisting mainly of scientists, they were keen to have something more definable, and as a panel contributor, I offered them the trust equation created by Maister, Green and Galford as a perspective.
Developed as a formula for building sustained partnerships with others in a business advisor role, it may also apply to our leadership, organisations and in our personal lives.
It goes likes this: Trust = C+R+I/SI
Trust = credibility + reliability+intimacy divided by self-interest.
- Credibility: is in our words and is revealed in our credentials and honesty. Can I believe what you say?
- Reliability: relates to our actions and is revealed by keeping our promises and commitments. Can I depend on your actions and your word?
- Intimacy: relates to our emotions and is revealed in our relationships and communication. Can I feel secure and safe sharing with you?
- Self Interest: relates to our caring and is revealed in our focus. How much are you operating from your own ‘agenda’ or ‘self-focus’?
Perhaps consciously or subconsciously we all have our own ‘trust formula’. How does this fit with yours?’
- Prince Mahidol Award Conference, “A world united against infectious diseases: cross-sectoral solutions”, 28Feb – 2 Feb 2013, Bangkok Thailand http://www.pmaconference.mahidol.ac.th/ Thank you for the invitation to be involved.
- Maister, D.H, Green, C.H, Galford, R.M (2000), The Trusted Advisor, Touchstone, NY
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